Privacy Policy
Last updated: 2026/0525
This Privacy Policy explains how ember & root ("we," "us," "our") collects, uses, and protects your personal information when you visit or shop at emberandroots.com.
2.1 Information We Collect
- Contact & order info: name, email, phone number, shipping/billing address.
- Payment info: processed securely by our payment provider(s) — we do not store full card details on our servers.
- Automatic info: IP address, browser type, device info, and browsing behavior via cookies and similar technologies.
2.2 How We Use Your Information
- To process and fulfill your orders, including shipping and payment.
- To communicate with you about your order, promotions, or customer support.
- To improve our website, products, and marketing (e.g. via analytics tools).
- To prevent fraud and comply with legal obligations.
2.3 Cookies
We use cookies to keep items in your cart, remember preferences, and analyze site traffic. You can disable cookies in your browser settings, though some site features may not work correctly as a result.
2.4 Sharing Your Information
We do not sell your personal information. We may share it with:
- Payment processors and shipping carriers, solely to fulfill your order.
- Analytics/marketing tools (e.g. Meta Ads, Google Analytics) to run our store and ads.
- Authorities, if required by law.
2.5 Data Retention & Security
We retain your data only as long as necessary for the purposes above and use reasonable technical measures to protect it. No online system is 100% secure, so we cannot guarantee absolute security.
2.6 Your Rights
Depending on your location, you may have the right to access, correct, or request deletion of your personal data. Contact us at support@emberandroots.com to make a request.
2.7 Children's Privacy
Our site is not directed at children under 13, and we do not knowingly collect data from them.
2.8 Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.