Refund & Return Policy
We want you to love your ember & root products. If you're not satisfied, here's how our guarantee works.
3.1 30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee from the date of delivery. If you're not happy with your purchase, contact us within 30 days of receiving your order to request a refund.
3.2 How to Request a Refund
- Email support@emberandroots.com with your order number and reason for the return/refund request.
- Our team will respond within [2 business days] with return instructions (if applicable) or refund confirmation.
- Refunds are issued to your original payment method within [5–10 business days] of approval.
3.3 Conditions
- Items should be unused/in resellable condition unless the refund is due to a defective or damaged product.
- Free gifts or bonus items included in bundle promotions must be returned (or their value deducted) if the qualifying item is refunded.
- Sale/clearance items are eligible for the same 30-day guarantee unless stated otherwise at the time of purchase.
3.4 Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us within [7 days] of delivery with photos of the item, and we'll arrange a free replacement or full refund — no return shipping required.
3.5 Non-Refundable Situations
- Shipping fees are non-refundable unless the return is due to our error.
- Refund requests made after the 30-day window will be considered on a case-by-case basis.